Active Support

WARRANTY

Warranty coverage varies depending on the item:

  • Active 2.3 Pressure Washer – 24 months
  • Active 2.0 Pressure Washer – 24 months
  • Active Accessories (Foam Cannon, Pressure Washer Hose, Pressure Washer Lance, Swivel Gun) – 12 months

TROUBLESHOOTING & MAINTAINENCE

Each product has its own dedicated support section covering setup, maintenance, part replacement, and troubleshooting:

  • Active 2.3
    Support topics include setup and operation, quick connect compatibility, part replacement (pump, switch, capacitor), maintenance, and troubleshooting for leaks and performance issues.
    👉 View Active 2.3 Support
  • Active 2.0
    Support includes setup and storage guides, troubleshooting for cycling, leaks or pressure loss, part replacement instructions, and upgrade options.
    👉 View Active 2.0 Support
  • Active Accessories
    Support covers product registration, warranty info, tips on using foam cannons and pressure washer guns, and general troubleshooting.
    👉 View Active Accessories Support

FAQ

1. Why should I purchase a pressure washer?

  • Pressure washers offer a faster, more effective clean than manual tools.
  • The Active range is optimised for car care but is also great for household tasks like cleaning decks, fences, patios, and driveways.
  • For best results, match the right pressure (PSI) and flow rate (GPM) to the task.

2. What accessories do I need for my pressure washer?
Active pressure washers come with all the accessories you need out of the box. This includes:

  • Garden Hose Adapter
  • Pressure Hose
  • Pressure Gun
  • Lance
  • Nozzles
  • Foam dispenser

Using Active’s OEM accessories help prolong the life of your Active pressure washer. For those wishing to upgrade their experience, Active has its own premium line of accessories, such as:

  • Active™ Swivel Pressure Gun
  • Active™ Foam Cannon
  • Active™ Premium Pressure Washer Lance
  • Active™ 50’ Pressure Washer Extension Hose

3. I've never used a pressure washer, how difficult is it to learn?

  • They are quite easy to figure out! A pressure washer is basically an electric motor and a water pump.
  • Ours come with a detailed easy to read instruction manual for all safety features and user considerations when operating the pressure washer.

4. Can your pressure washers damage paint or delicate surfaces?

  • No. Active pressure washers are tuned for car detailing, delivering 1000 PSI and high water flow to clean safely without risk to paint or trims.
  • Tip: Always keep the nozzle at least 12 inches from the surface when spraying.

5. What countries do you ship to?

  • Active ANZ ships to Australia and New Zealand. For information regarding shipping to other countries, visit activeproducts.com.

6. My question is not addressed here.

  • Still have questions? Email us at support@activeproducts.au.