Active™ Premium Accessory Bundle

Frequently Asked Questions

What are the electric input requirements to operate the Active 2.0?

The Active 2.0 is designed to run on a 10A circuit rated at 220~240V/50Hz. We discourage the use of extension cords, but if one must be used, we recommend using an extension cord not longer than 50’ and it must be a H05VV-F, 2x1.5 mm2 extension cord.

What generator/ power bank spec do I need to power the Active 2.0 in a mobile set-up?

The Active 2.0 requires a generator or power bank with rated running watts of 1800W and surge watts of 2100W. Meeting the spec will ensure you can operate the pressure washer without any disruptions.

What are the required inlet pressure and flow specs required to operate the Active 2.0?

The pressure washer operating output is a 1100 PSI and 2.0 GPM. The minimum required inlet pressure and flow is 40 PSI and 4.8 GPM to ensure the washer operates as intended.

What are the pump adapter connection specs on the Active 2.0?

The pressure washer inlet side comes with the standard garden hose adapter. The outlet of the pressure washer is M22-14mm. When it comes to using accessories or quick connects, ensure the spec matches the pump requirements.

What nozzle orifice size is compatible with the Active 2.0?

The Active 2.0 comes with a 3.7 orifice size (est. 1.3mm) This is done to ensure the machine outputs the best balance of pressure and flow under 10A current draw. If you are to change the nozzles for varying applications, we recommend the use of nozzles between 3.5 to 5.0)

What foam cannon orifice size is compatible with the Active 2.0?

The recommended foam cannon orifice size is a 1.25mm orifice to ensure the current draw is under 10A during normal foaming operations.

What pressure washer hose material and length are compatible with the Active 2.0?

You can use any aftermarket hose with the Active 2.0 as long as it is compatible with the M22-14mm outlet adapter. The preferred hose type and length is steel braided rubber hose under 100 ft. in length. Non steel braided hosing may expand under pressure and prevent the pressure washer from reaching its peak pressure (continuous running)

What is the unit weight and dimensions of the Active 2.0?

The Active 2.0 weighs a light 8 kg with the unit dimensions being 17 x 9 x 9 inches, which allows easy storage in a powerful compact solution.

What is the warranty policy and do I need to register my Active 2.0 for warranty?

This pressure washer comes with a 2-year residential warranty (read product manual for more details) This product requires registration prior to warranty support on our product registration portal here. Ensure you have your purchase proof, purchase store, order ID and serial number for registration.

What steps do I need to follow if my Active 2.0 pressure washer is not working as intended?

The first step to follow is to read your product manual for troubleshooting. We will soon be providing videos on product maintenance, upkeep and troubleshooting so this will be an additional resource as a troubleshooting guide. If product troubleshooting does fail, please ensure you email us at support@activeproducts.au for agent support. Make sure to register your product prior to contacting us.